Refund policy
Return & Refund Policy
At Viveé, we stand behind every order with care because we understand how important your wellness journey is.
If you’re not fully satisfied with your purchase, we’re here to help.
🛡 60-Day Satisfaction Guarantee
Try our products completely risk-free for 60 days. If you're not happy with your results, simply reach out to us — we’ll make it right.
📩 How to Start a Return
To initiate a return, email our support team at:
support@viveehealth.com
Please include:
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Your order number
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The reason for your return
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Any relevant photos (if applicable)
Our team will guide you through the process step by step.
✅ Eligibility & Requirements
To be eligible for a refund:
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Your return request must be submitted within 60 days of purchase.
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Items must be in their original packaging (opened items may still be accepted — just reach out first).
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Shipping costs are non-refundable unless the item was damaged or defective.
💳 Refunds
Once your return is received and inspected, your refund will be processed.
A credit will automatically be applied to your original payment method.
Please allow 5–7 business days for the refund to appear on your statement.
🕒 Late or Missing Refunds
If you haven’t received your refund after 7 business days:
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Check your bank or credit card statement.
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Contact your financial institution (processing times may vary).
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If you still don’t see it, email us at support@viveehealth.com — we’ll investigate immediately.
🔁 Exchanges
We only replace items if they arrive defective or damaged.
If you need an exchange, contact us at support@viveehealth.com.
🤝 Our Promise
Your wellness journey matters. If something isn’t right, we’ll work with you to make it right — quickly, kindly, and fairly.